We encourage providers to use their own existing survey tools! This allows you to leverage platforms you're already familiar with. If you choose to use your own tool, simply ensure the survey questions and format match the provided template. Your Relationship Manager will be happy to review it with you before launch to confirm everything is set up correctly.
The minimum requirement is to include all participants supported by a service outlet. There is no maximum limit on the number of participants you can report. However, if there are fewer than five participant responses for a service outlet, providers should aggregate those responses with another service outlet (if applicable) to maintain participant anonymity in benchmarking reports.
No, sampling is not an option for this survey. Surveys must be sent out to all participating participants. This approach is crucial for several reasons:
Yes, a paper-based version is available on the pilot website both in an editable (Word) and uneditable (PDF) file. Responses on paper surveys will still need to be entered into the data collection template.
Yes, a paper-based version is available on the pilot website both in an editable (Word) and uneditable (PDF) file. Responses on paper surveys will still need to be entered into the data collection template.
Paper-based surveys can be sent out now. For all other survey methods, the preference is to stick to the open period of 28 October to 25 November to standardise response rates.
For any surveys received after the 25th of November, enter the response into a separate data collection template. This ensures late responses are still captured while maintaining the integrity of the data collected within the official survey period.
The online survey will only be administered in English, but staff, family, or carers can assist participants by translating the questions verbally. If you believe exceptional circumstances apply in your case, such as serving a predominantly non-English speaking clientele, please speak with your Relationship Manager. They will provide guidance on potential options.
Providers can translate their own paper-based surveys and distribute them to participants. However, providers should inform their Relationship Manager if they intend to do this. The online survey should generally be administered in its tested English format only. If you believe exceptional circumstances apply for online survey translation, consult your Relationship Manager for guidance.
We are collecting this information for two purposes: (1) determine which individuals should be included in the denominator of the QIs, and (2) analyse variations in the QIs based on the basic demographics of care recipients and the level of care they received.
Our goal is to link survey responses to Participant IDs for more meaningful data analysis. This allows us to better understand variations in the QIs based on the basic demographics of care recipients and the level of care they received. However, if you receive a survey response that cannot be linked to a specific Participant ID, please still include this data in your submission.
Yes, a participant's representative can complete the survey on their behalf. There is a question at the beginning of the survey that asks whether the respondent is the participant or a representative. It's important to answer this question accurately to ensure we can properly interpret the responses.
Yes, you can also mail out paper-based versions of the survey.
Yes, we have several resources available to inform participants about the survey:
These resources ensure participants are fully informed about the survey's purpose, their rights, and how their data will be used. But it is also important to highlight the survey is voluntary and participants may exit the survey at any point if you decide you no longer wish to continue.
We haven't translated the longer privacy notice.
Unfortunately, there is no allowance for compensating providers for postage costs, but if it is a barrier, providers should talk to their Relationship Manager.
There are two scenarios to consider:
The key difference is whether the cancellation occurs with advance notice (at least the day before) or on the same day as the scheduled visit.
The timing of the notification is crucial in determining whether it's a missed visit:
Relationship Managers have been assigned. If you haven't received an email from an assigned Relationship Manager, please email the team at QI@healthconsult.com.au
No, you can continue to use the current template.
Yes, you can upload multiple files. We suggest using the 'XL' version of the data template if you have not started filling in the data yet.
Yes, a proxy may include a carer, supporter or family member who may or may not be living with them.
Yes, as long as this data is provided in the data collection template it will be reported on.
Yes, you have until 20 December 2024 to submit and upload the data template. You can continue to add data into the template up to the point that you upload and submit it.
Use the date that you received the survey back via mail. If you aren’t sure of the date, leave it blank.
Please leave it blank and send an email to your Relationship Manager to let them know that there will be intentionally blank fields.
Please leave the field for this question empty and flag this with your Relationship Manager when you submit the data template.
Please follow-up with your third-party contact and they should be able to provide this to you.
Yes this is the intention, but please check-in with your third-party organisation contact.
It depends on if the service is being subcontracted or supplied by a different provider. If the service is within the recipient’s care package and you are subcontracting or brokering the service, it would be counted as a missed visit. If the visit is a referral and/or is not part of the recipient’s care package with you as the provider, it is not counted as a missed visit.
The new version of the data template on the QI website has now corrected this discrepancy. However, you can continue to use the old version, the answers using the incorrect wording will be converted to the correct wording.
We’ve identified this as being an issue when using or entering data into an online version of the data template. This occurs when accessing or opening the data template file via an online platform such as Sharepoint or Microsoft Teams. Please save a copy of the data template locally and open the file from there, alternatively make sure you chose to ‘Open file in app’ when accessing it from an online or shared platform. If you have any issues with this, please contact your Relationship Manager and they can assist you.
There was a consultative process conducted with providers ahead of this pilot. There will also be extensive follow up consultations conducted with providers who participate as part of the Pilot. Feedback obtained throughout these provider consultations will be provided to the Department.